@Remote Enterprise

Automated, Scalable Device Management 

@Remote Enterprise Pro provides centralized monitoring and device management for your entire network of Multifunction products and laser printers.

This server-based solution gives I.T. support personnel the information and control they need to maximize uptime and lower support costs.

@Remote Enterprise can be paired with the @Remote Connector option* which expands services to include: web-based fleet reporting, toner and service alerts, automated meter submission, and remote firmware upgrades.


About @Remote Enterprise

• Locally installed server-based software for monitoring and managing networked MFPs and printers
• Designed for an enterprise level environment
• Optional @Remote Connector* delivers access to detailed reports and lets you automate service tasks to streamline business processes

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 The @Remote Connector option*

• Access a secure web-based portal (https://www.atremote.net) to monitor aggregated fleet data and monthly trend reports
• Visual reports include: Fleet population, utilization, trending, an environmental report, and other reports and options for drill-down analysis and data export
• Automatic notifications to service provider upon critical service events
• Automatic low-toner notification to service provider
• Setup automatic collection of device meters and submission to service providers at a pre-defined schedule
• Enable remote firmware update at the customer's discretion

Using @Remote Enterprise

• Remotely collect detailed page counters from each device by function, color and mono or total print meter for other manufacture's devices.
• Perform remote print driver installation
• Receive real-time device status including paper, toner, configuration and early warnings such as "Low Toner", "Almost out of Paper"
• Alerts can be automatically emailed to support personnel
• Mapping function lets you manage devices visually based on their location on a floor plan with color indicating the device's status

For more information read: https://www.ricoh.co.in/solutions/device-management/@remote-enterprise